FAQ's

Here we have answered some of the most common questions about Kimbralou. 

DOES KIMBRALOU TAKE CUSTOM REQUESTS:

Kimbralou does not take individual requests for customising at this stage.

ARE THERE VARIOUS SIZES OF KIMBRALOU PIECES:

All Kimbralou pieces are one of a kind with the guarantee never to be repeated so the owner can be the only one in the world to ‘own’ the piece.

IF I FIND A MINOR FABRIC STAINS OR TEARS ON A BOUGHT KIMBRALOU PIECE CAN I RETURN IT FOR A REFUND:

All pieces are customised from discarded fashion pieces and therefore are salvaged with history that has slight defects from the previous occasions of wear. Kimbralou pieces are returned to the garment life cycle with these history marks adding character together with the customising for you to ‘own’.

ARE ALL KIMBRALOU CUSTOM PIECES VINTAGE?

There is a mix of vintage and contemporary fashion that has been salvaged by Kimbralou. A piece is selected for its on-trend characteristics and then taken to the next level by customising it.

DOES FREE SHIPPING IN AUSTRALIA INCLUDE EXPRESS POST IF I NEED A PIECE QUICKLY FOR AN EVENT?

Free shipping to the fabulous customers residing in Australia does not include express posting. However, if you require urgent posting, please send us an email we will try to facilitate this for you.

I NOTICED THAT KIMBRALOU SELLS AT LOCAL POP UP EVENTS IN BRISBANE, AUSTRALIA AND WAS WONDERING IF THE PIECES FOR SALE ON THE WEBSITE WOULD EVER BE SOLD CONCURRENTLY AT THESE EVENTS?

Kimbralou guarantees 100% that a pop up event will never include the current pieces released for sale on the website. The website is suspended during a POPUP Event. 

ARE THERE ANY SPECIAL WASHING OR IRONING INSTRUCTIONS?

In the first instance, search for the original garment care label that could still be attached to the salvaged piece. It is specifically recommended to hand wash the custom pieces in COOL water with laundry detergent and successful outcomes have been achieved with washing many pieces this way.

It is recommended to iron the customised images from the inside of the garment to avoid direct heat that could damage customised details such as a vinyl lightening bolt pattern for example. A useful tip could be to use baking paper as a barrier between the custom piece and an iron. Again, successful outcomes in ironing have been achieved by using both these methods.

Please feel free to contact Kimbralou if you are still unsure via the email in ‘Contact Us’ .